We want you to be completely satisfied with your purchase from our luxury shoe company. In the event that you are not fully content with your order, we have a straightforward refund policy in place to ensure your peace of mind. Please read the following information regarding our refund policy:

Eligibility for Refunds:

We accept refund requests for products that meet the following criteria:

The request is made within the specified timeframe (outlined below).

The item is in its original condition, including all packaging, tags, and accessories.

The product does not fall under any non-refundable or final sale categories (mentioned below).

Refund Timeframe:

You have a period of 30 days from the date of delivery to request a refund. Beyond this timeframe, unfortunately, we cannot process a refund for your order. Please initiate the refund request as soon as possible to expedite the process.

Non-Refundable and Final Sale Items:

Please note that certain items may be marked as non-refundable or final sale. This includes customized or personalized shoes, items purchased during clearance or promotional sales, and other specific categories mentioned at the time of purchase. These items are ineligible for refunds unless they are received in a damaged or defective condition.

Refund Process:

To initiate a refund request, please contact our customer service team via email or phone. Provide your order details, including the order number, product name, and reason for the refund request. Our team will guide you through the process and provide the necessary instructions for returning the item.

Return Shipping:

If the refund is due to a fault on our part, such as a defective or damaged item, we will cover the return shipping costs. However, if the refund is due to personal preference or a change of mind, you will be responsible for the return shipping fees. We recommend using a reliable shipping method with tracking to ensure the safe return of the product.

Inspection and Refund Approval:

Once we receive the returned item, our team will inspect it to ensure it meets the refund eligibility criteria. If the product is approved for a refund, we will process the refund within [X] business days. The refund will be issued to the original payment method used during the purchase.

Refund Exceptions:

In certain cases, partial refunds may be offered instead of full refunds. This applies when the returned item is not in its original condition or is missing any components, resulting in a diminished value. We will communicate any proposed partial refunds to you before processing the refund.

Refund Status and Inquiries:

You will receive a notification once your refund has been processed. If you have any inquiries regarding the status of your refund or need further assistance, please contact our customer service team. We are here to address your concerns and provide timely updates on your refund.

Please note that our refund policy is subject to change without prior notice. It is recommended to review the policy at the time of purchase for any updates or modifications.

We value your satisfaction and strive to provide the best customer service possible. If you have any additional questions or require further clarification regarding our refund policy, please do not hesitate to reach out to our customer service team. We are here to assist you.